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Privacy and Cookie Policy

Privacy and Cookie Policy for www.feierboun.lu


Effective Date: 30.03.2025

Feierboun Coffeeroasters, operated by SpecialtyCoffee S.à r.l.-S, is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR), the Luxembourg Act of 1 August 2018, and other applicable laws. This document explains how we collect, process, retain, and protect your data, and outlines your rights regarding your personal information.

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1. Introduction

This Privacy and Cookie Policy explains:

  • The types of personal data we collect

  • How and why we process your personal data

  • How we protect your personal data

  • Your rights under GDPR and Luxembourg data protection laws

By using our website or services, you agree to this policy. For any questions, contact us at:

SpecialtyCoffee S.à r.l.-S
34, Boulevard J-F Kennedy, L-4930 Bascharage, Luxembourg
Email: specialtycoffee.sarls@gmail.com
Phone: +352 621 261 919

2. Scope of This Policy

This policy applies to:

  • Visitors and users of our website: www.feierboun.lu

  • Customers placing orders or subscribing to newsletters

  • Data collected during offline interactions (e.g., emails or calls)

  • Third-party services used for payments, shipping, and hosting

3. Data Collection

a. Personal Data You Provide

We collect personal data when you:

  • Place an order

  • Subscribe to newsletters or marketing communications

  • Contact us for support, inquiries, or complaints

Collected data may include:

  • Identity Information: Name, title

  • Contact Information: Email, phone number, billing/shipping addresses

  • Order Details: Purchase history, transaction info

  • Communication Data: Interactions with us (e.g., email records)

b. Automatically Collected Data

When you interact with our website, we collect:

  • Device Information: Browser type, IP address, OS

  • Usage Data: Time on site, clicks, referring URLs

  • Cookies: See Section 9 below

4. Legal Basis for Processing Data

We process your data under the following legal bases:

  • Performance of a Contract: To fulfill and manage your orders

  • Consent: For marketing or newsletters

  • Legitimate Interests: To improve website functionality and security

  • Legal Obligations: For tax, accounting, and regulatory compliance

5. Use of Data

We use your data to:

  • Fulfill orders: Process payments, arrange deliveries, and provide updates

  • Provide customer support

  • Send newsletters or promotions (only with your consent)

  • Analyze and improve website performance

  • Comply with legal obligations

6. Sharing of Data

a. Payment Providers

We work with the following secure payment processors:

  • Stripe: Handles online payments with encrypted transaction processing. We do not store your full payment details. Stripe is GDPR-compliant and uses secure encryption technologies.

  • PayPal: Provides secure payment confirmations without revealing sensitive data to us.

  • Payconiq: Payments are made via our phone number (+352 621 261 919).

b. Shipping Providers

  • mypost.com (Post Luxembourg): Receives customer details (e.g., name, address, phone number) to manage shipping logistics and delivery.

c. Website Hosting and Management

Our website is hosted on Wix, which stores and processes data on secure servers in GDPR-compliant regions (EU, USA, and others). Wix implements strong encryption and access controls.

d. Marketing Platforms

With your consent, we may share your name and email address with third-party platforms to send newsletters and promotional content.

e. Legal Compliance

We may disclose data to authorities when required by law (e.g., for tax, audit, or legal investigations).

7. Data Retention

We retain personal data based on the following:

  • Customer Accounts: 5 years after inactivity (unless deletion is requested)

  • Order/Transaction Data: 10 years, to meet tax/accounting obligations

  • Marketing Data: Until you unsubscribe (with minimal data retained for opt-out purposes)

  • Support Communications: 2 years after resolution

Data is securely deleted or anonymized after these retention periods.

8. Data Security

We implement strong security measures to protect your data:

  • Encryption: SSL/TLS encryption during transmission and at rest

  • Access Controls: Only authorized personnel access personal data

  • Security Audits: Regular reviews to identify and resolve vulnerabilities

  • Breach Notification: In the event of a breach, we notify users and authorities within 72 hours

9. Cookies and Tracking

a. Types of Cookies We Use

  • Essential Cookies: Required for website functionality

  • Performance Cookies: Collect anonymized statistics and usage data

  • Marketing Cookies: Track user preferences for personalized ads or offers

We request your explicit consent for non-essential cookies via our cookie banner.

b. Managing Cookies

You can:

  • Use our cookie banner to adjust preferences at any time

  • Configure your browser to block or delete cookies

10. Your Rights

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data

  • Rectification: Correct any inaccuracies

  • Erasure: Request deletion, where applicable

  • Restriction: Limit processing under certain conditions

  • Withdraw Consent: Opt out of marketing anytime via unsubscribe links or by contacting us

To exercise your rights, email: specialtycoffee.sarls@gmail.com

11. International Data Transfers

Some of our service providers (e.g., Wix, Stripe) may transfer your data outside the EU. These transfers are protected by legal safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions to ensure GDPR compliance.

12. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If we learn we have done so, we will delete it promptly.

13. Updates to This Policy

We may update this policy to reflect legal, operational, or technological changes. The most recent version will always be posted on this page.

14. Contact Information

For privacy-related questions or concerns, contact:

SpecialtyCoffee S.à r.l.-S
34, Boulevard J-F Kennedy
L-4930 Bascharage, Luxembourg
Email: specialtycoffee.sarls@gmail.com
Phone: +352 621 261 919

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