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Privacy and Cookie Policy

Privacy and Cookie Policy for www.feierboun.lu

 

Effective Date: 28.11.2024

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Feierboun Coffeeroasters, operated by SpecialtyCoffee S.à r.l.-S, is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR), the Luxembourg Act of 1 August 2018, and other applicable laws. This document provides a detailed explanation of how we collect, process, retain, and protect your data, and outlines your rights regarding your personal information.

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1. Introduction

This Privacy and Cookie Policy explains:

  • The types of personal data we collect.

  • How and why we process your personal data.

  • How we protect your personal data.

  • Your rights under GDPR and Luxembourg data protection laws.

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By using our website or services, you agree to this policy. If you have questions, you can contact us via the details below:

SpecialtyCoffee S.à r.l.-S
34, Boulevard J-F Kennedy, L-4930 Bascharage, Luxembourg
Email: specialtycoffee.sarls@gmail.com

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2. Scope of This Policy

This policy applies to:

  • Visitors and users of our website: www.feierboun.lu.

  • Customers placing orders or subscribing to newsletters.

  • Data collected during offline interactions, such as phone calls or emails.

  • Third-party services used for payments, shipping, and hosting.

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3. Data Collection

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a. Personal Data You Provide

We collect personal data when you:

  • Place an order.

  • Subscribe to newsletters or marketing communications.

  • Contact us for support, inquiries, or complaints.

The data includes:

  • Identity Information: Name, title.

  • Contact Information: Email address, phone number, billing and shipping addresses.

  • Order Details: Purchase history, transaction details.

  • Communication Data: Records of your interactions with us (e.g., emails or phone calls).

b. Automatically Collected Data

When you interact with our website, we automatically collect:

  • Device Information: Browser type, IP address, and operating system.

  • Usage Data: Time spent on pages, clicks, and referring URLs.

  • Cookies: For more details, see Section 9 (Cookies and Tracking).

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4. Legal Basis for Processing Data

We process your personal data under the following legal bases:

  • Performance of a Contract: To process orders and deliver products.

  • Consent: For newsletters or marketing communications.

  • Legitimate Interests: To enhance our website’s functionality and security.

  • Legal Obligations: To comply with Luxembourg’s tax, accounting, and regulatory requirements.

 

5. Use of Data

Your personal data is used for:

  • Order Fulfillment: Processing payments, arranging deliveries, and providing order updates.

  • Customer Support: Responding to inquiries and resolving issues.

  • Marketing Communications: Sending newsletters and promotional offers (only with your consent).

  • Analytics: Improving website performance and user experience.

  • Legal Compliance: Meeting regulatory obligations.

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6. Sharing of Data

a. Payment Providers

We work with the following payment processors to securely manage transactions:

  • SumUp: For card payments, ensuring encrypted transactions.

  • PayPal: For online payments; we receive transaction confirmations without storing sensitive payment details.

  • Payconiq: Payments sent directly via our phone number (+352 621 261 919).

Each provider adheres to GDPR and employs secure encryption methods to safeguard your payment data.

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b. Shipping Providers

  • mypost.com: Manages shipping logistics with Post Luxembourg. We provide customer details, such as name, address, and phone number, for delivery purposes.

  • Post Luxembourg: Handles physical delivery of orders.

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c. Website Hosting and Management

Our website is hosted by Wix, which processes and stores data on servers globally, including in the EU, USA, and other GDPR-compliant regions. Wix adheres to encryption standards, ensuring your data’s security.

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d. Marketing Platforms

With your consent, we share email addresses and names with third-party platforms for sending newsletters or promotional communications.

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e. Legal Compliance

We may share your data with authorities to comply with legal obligations, such as tax reporting or investigations.

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7. Data Retention

We retain data based on the following periods:

  1. Customer Account Data: Retained for 5 years after inactivity, unless deletion is requested.

  2. Order and Transaction Data: Retained for 10 years to comply with tax and accounting laws.

  3. Marketing Data: Retained until you unsubscribe, with minimal retention to respect opt-out requests.

  4. Communication Data: Retained for 2 years after the issue is resolved.
     

Secure deletion or anonymization occurs after retention periods.
 

8. Data Security

We implement technical and organizational measures to safeguard your data:

  • Encryption: Data is encrypted during transmission (SSL/TLS) and at rest.

  • Access Controls: Role-based access ensures only authorized personnel handle data.

  • Regular Audits: Systems are reviewed regularly for vulnerabilities.

  • Incident Response: We notify affected users and regulatory bodies within 72 hours in case of a data breach.
     

9. Cookies and Tracking
 

a. Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality.

  • Performance Cookies: Collect anonymized analytics data.

  • Marketing Cookies: Track user preferences for personalized promotions.

b. Managing Cookies

  • Use the cookie banner on our website to adjust preferences.

  • Configure browser settings to block or delete cookies.
     

10. Your Rights

Under GDPR, you have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.

  • Rectify Incorrect Data: Correct inaccuracies in your personal information.

  • Request Deletion: Request the erasure of your data where applicable.

  • Restrict Processing: Limit how your data is processed in certain situations.

  • Withdraw Consent: Opt out of marketing communications at any time.

To exercise your rights, contact specialtycoffee.sarls@gmail.com.
 

11. Updates to This Policy

We may revise this policy periodically to reflect operational changes or legal requirements. The latest version will always be available on this page.
 

12. Contact Information

For privacy-related questions or concerns, contact:

SpecialtyCoffee S.à r.l.-S
34, Boulevard J-F Kennedy
L-4930 Bascharage, Luxembourg
Email: specialtycoffee.sarls@gmail.com
Phone: +352 621 261 919
 

Last Updated: 28.11.2024

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